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FAQ

  • Q: Why is my profile rejected?
    A: The profile gets the status of the rejected profile if you constantly violates the terms of the website. For example you send personal contact information, external links through the internal messenger or indicate it in public fields of your profile, you upload pictures of animals, children, porno pictures.

  • Q: How can I purchase credits?
    A: We offer you several methods of payment. You can choose the most convenient for you.

  • Q: How much does 1 credit cost?
    A: The price depends on the amount of credits you want to purchase. The minimal price per credits is 1 dollar.
    100 credits or more: $1 for each credit
    55-99 credits: $1.09 for each credit
    20-54 credits: $2 for each credit
  • Q: Do you offer any discounts?
    A: After opening 15 paid messages from a lady, you can request to have the price of her letters lowered to 5 credits. You are also entitled to this reduction if you have requested the lady's contact information using the expedite service. In case the lady's contact information does not include an email address, the price can be further reduced to 1 credit per letter; however, translation is not provided at this price. If you want to keep using our translation services, the price will have to stay at 5 credits per letter.
  • Q: Are you compliant with the IMBRA law?
    A: We are compliant with IMBRA law. Upon request you will get IMBRA release that you might need for applying for her fiancee visa later. Also USA citizen (member of the Girls-Ru) should apply IMBRA form if he wants to get personal contact information of the lady he corresponds. The IMBRA check costs $40.

  • Q: I cannot send letters to the lady. It says I have unopened letters.
    A: To protect the privacy of our members and to prevent spam, our system does not allow users to send a message to a member from whom you have 2 or more unopened messages. If you want to send him or her a message, you need to go back to your Communicator and open mail from her or him first. If you have accidentally deleted those unopened messages, please contact the operator.

  • Q: How can I request lady's contact information?
    A: According to the rules of the website you'll get lady's contact info for free if you open 15 payable letters from the her.
    But in some cases if you have some urgent reasons (soon trip and etc) we can suggest you the so-called 'Expedite service'. For a $50 non-refundable fee we try to get lady's authorization to give you her contact details. If she says "no" then you just lose your $50. That's why you should apply for this option if you're sure that the lady agrees to disclosure of her contact details to you.
  • We do not allow contact between members outside our website before they have officially exchanged contact information. Outside contact includes our competitor websites, social network websites, skype, etc. Outside contact violates our Terms and Conditions and may violate the IMBRA law, which may in turn jeopardize a lady's chance to get a US visa in the future and men's chance to sponsor a K-1 visa. It also opens possibilities for fraud. We do not allow our ladies to contact men outside the website, or to respond to men's attempts to circumvent our rules. If you are contacted outside our website by someone claiming to be a lady from the website, please be cautious as this could be a scam attempt. All of the above applies only until you have officially exchanged contact information. After the contact exchange you are free to communicate without our involvement.           
  • Q: Can I videochat with my lady?
    A: Yes, you can order an interpreted videocall. You can make your request by email connect4love@gmail.com or by phone (USA toll-free: 1-866-Y-SINGLE (1-866-974-6453), UK: +44 (0) 2071935504). The price for videochatting with the lady is 2.5 credits per minute. The minimum call duration is 10 minutes, which means that the system will charge your account for the first 10 minutes automatically when you start talking to the lady. Please make sure you have enough credits on your profile account before starting the videochat. We need time to contact the lady’s local agency, or the lady herself, and make sure she will be available at the desired time therefore the videocall should be ordered in advance. Please note that exchanging personal contact information during your videocall will not be allowed.

  • Q: How can I meet the lady?
    A: Read more about trips and contact our manager in charge for that. Our manager who is in charge of arrangement of personal meetings: Anna (or Elena) at toursupport247@gmail.com (they reply on a 24 hour basis).

  • Q: How can I make my photos invisible for everyone except some members?
    A: You can make your photos private. You need:
    1. Go to "My profile" area.
    2. Find the "private photo passwords" field. Write there any word which will be this password.
    3. Go to "Upload photos" and upload a photo you want to make private. Don't upload into Slot1.
    4. In front of this photo you'll see a small box saying "Make private". Click on it and the photo will become hidden.
    5. Contact another member and give them your private photo password.

  • Q: I can't see photos of some members. It says I should fill in the password. How can I get it?
    A: There are 2 ways of getting access to other member's private photos:
    1. Manually: send her a message and ask her to send you her private_photo_password.
    2. Online/automatic: in her Photo area click "Submit request for password" button and wait till she grants you access through her Communicator lists.

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